Return & Shipping Policy
Please read these Return and Shipping Policy carefully. By using this site, you agree to these Return and Shipping Policy as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Return and Shipping Policy, you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site.
We accept payment using PayPal & Credit Card. For PayPal, simply checkout using the PayPal option, scroll down and register for a PayPal account to pay with regular credit card. For Credit Card, you can pay directly through major credit cards including Visa, Master Card, American Express and Discover.
As soon as your order is shipped, you will receive an email with your tracking number which can be used on our carrier’s website where you will be able to track your package.
Allow up to 2~3 business days for processing your order. Exact shipping dates are unknown at the time you place the order. You will usually have your product reach you within average 2~4 business days by Express shipment of your choice.
All sales are final. We attempt to describe and display the items offered on the Website as accurately as possible; however, we do not warrant that the descriptions or other content on the Website are totally accurate, complete, reliable, current or error-free.
To determine the date of the ship-out of your order, please allow up to 3 business days for order processing. We will notify you via e-mail when we are ready.
We accept and ship orders on a daily basis to customers worldwide. Online orders for items in stock are normally shipped from 1~2 business days from order receipt.
Handling time is generally 1~2 business day for all shipments. International orders usually arrive in 2~4 business days depending on location.
As soon as your order is shipped, you will be sent a confirmation email with a tracking number which can be used on our carrier’s website.
It is important to note that import taxes and additional charges are NOT included in the payment of your order. The destination country’s customs agency may select your shipment for assessment and could charge these duties and taxes. Since customs policies and import duties vary from country to country, it might be a good idea to check with your local customs office before you order.
All packages are shipped from our sales and logistics headquarters in South Korea or California. Products are accepted by the customer no later than the thirtieth (30th) day following delivery of Products unless the parties otherwise agree in writing; after acceptance is deemed completed, you waive any right to reject Products for nonconformity herewith.
All claims of shortages or damages suffered in transit must be submitted directly to ORANGEMONKIE within the Guarantee period stated above. ORANGEMONKIE reserves the right to make partial shipments. ORANGEMONKIE is not bound to deliver any Products for which you have not provided shipping instructions, which include a valid email and phone number where you may be reached.
30 DAY GUARANTEE
- Purchased but Not shipped: FULL REFUND
- Shipped, received but unused (Within 30 DAYS): FULL REFUND, EXCEPT RETURN SHIPPING FEE.
- Shipped, received and uncovered / unsealed / not preserved original packing status (Within 30 DAYS): FULL REFUND EXCEPT 15% RESTOCKING FEE AND RETURN SHIPPING FEE.
- NO Returns AFTER 30 DAYS
- NO Returns on SALE ITEMS
If you are unsatisfied with your product purchase from ORANGEMONKIE store for any reason, you have thirty (30) days from the date of purchase to request a refund through our 30 DAY GUARANTEE policy. We will gladly accept returns of an unworn / uncovered / unsealed / undamaged(not physically broken or damaged) product with all accessories in its original box/packaging within 30 days from purchase, for a refund except shipping, handling, taxes and promotional discounts. The return shipping charges from the Customer to the Company will be paid by the Customer. Since the backdrop is consumable material, it is not covered by Returns policy regardless of 30 DAY GUARANTEE policy even in uncovered and unsealed condition. Return policy is not applicable if returned more than 30 days after purchase or if the returned product exhibits wear-and-tear. During sale period(including events), returns are not available on price reduced merchandise. To return a product not purchased from our online store, please refer to the original place of purchase. It is important to note that import taxes and additional charges are NOT included in the price of your order. All shipments are delivered free of sales taxes and VAT(value added tax) from South Korea. However occasionally the destination country’s customs agency may select your shipment for assessment and could charge these duties and taxes. Since customs policies and import duties vary from country to country, it might be a good idea to check with your local customs office before you order. Paying the import taxes and/or additional charges is the customer’s responsibility of each country. This can not be a reason for returns. Please note that items are your responsibility before they reaches our office, we advise you to securely package the items in bubble wrap and send them in a padded/secure box to prevent damage. It is also recommended to use a postal service that insures you for the value of items you are returning. We are not responsible for lost packages nor are we responsible for the cost of returning an item. We generally don’t accept exchanges of products without appropriate reasons by mutual agreement both ORANGEMONKIE and Customers. We can only accept exchanges of an originally defective product (not physically broken or damaged ) with all accessories and in its original box/packaging within 30 days from purchase. If you received a defective product that exhibits damage not associated with normal wear, we will be happy to replace and ship it back to you at no cost provided that your product is returned with proof and date of purchase. Foldio is made of thin flexible plastic sheet. If folded back and forth, it can be torn. It is considered as ‘incorrect or abusive use’, Returns & Exchange policy is not applicable to it. Also, the policy is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, incorrect or abusive use, accident (including without limitation; collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair or improper storage. For Backdrops, as they are sensitive mixed foam based products, the Returns and Exchanges policy is not applicable to: (i) a small hole or mixed shape on the sheet; (ii) creases, (iii) normal wear and tear; (iv) defects or damage caused by misuse, incorrect or abusive use, accident (including without limitation; collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair or improper storage. All LED strips are packed after operation test. LED strip can be damaged by misuse, incorrect or abusive use, accident (including without limitation; collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair or improper storage. The Returns and Exchanges policy is not applicable to those cases. If you have any questions about “Returns”, please contact us directly.