To determine the date we’ll ship your order, please allow up to two business days for order processing. We will notify you via e-mail when we are ready.
We accept and ship orders on a daily basis to customers worldwide. Online orders for items in stock are normally shipped from 1~2 business days from order receipt.
As soon as your order is shipped, you will be sent a confirmation email with a tracking number which can be used on our carrier’s website.

Express shipping : Average 1~2 business days

- Shipping charge depends on a product weight and country.
- Real time based tracking

The Orangemonkie team works with an express shipping company.

With the express shipping, you will typically receive your item within average 1~2 business days (1~4 business days) after shipment. We will support a part of shipping fee as a customer service.

Express shipping service is run by a commercial company, so the tracking service will continue without trouble even after it arrives in other countries. And they will contact you before delivering it to your home.

Registered Airmail : From 15 – 30 business days

- Shipping charge depends on a product weight and country.
- Delivery Confirmation service / Not real time based tracking

Registered Airmail can be applied restrictedly depending on the product weight and country. With registered airmail, you will typically receive your item within 15~30 business days.

But the exact shipping dates are unknown at the time you place the order and may exceed 30 days after your order is accepted depending on customs. Unfortunately, sometimes, the item can be delayed over 60 days depending on customs and delivery service system of the country.

We provide the tracking number, and the item status is supposed to be registered on the post office website of your country when it arrives.

But, sometimes the post office of your country won’t update the status of your package even though it has arrived. Because registered airmail is controlled by the government of each country, it is not always a mandatory process to update the tracking status after it arrives in other countries.

In other words, the registered airmail can be delayed and un-trackable without specific reasons.

Sometimes, the Airmail package can be returned with the label “UNCLAIMED.” Normally it occurs for the following 2 reasons:

1. If it is returned even though the address is correct, it means the postman tried to deliver it to your house, but no one was there to receive it. Contacting the recipient is not a mandatory process depending on the country. So the post office sends it back to us after keeping it for a period of time after remaining unclaimed by the addressee without any notice. In this situation, it is out of the control of the Orangemonkie team. Therefore, the Orangemonkie team can demand a part of the shipping fee for resending.

2. Invalid address – There is a mistype of your address so the post office of your country couldn’t find the valid address and sends it back to us after keeping it for a period of time during which the package was not claimed by the addressee. In this situation, the customer has a duty to pay the shipping fee for resending.

Customers can track the product on http://www.track-trace.com/post


Please note that all applicable duties, tariffs, fees and any additional charges for customs clearance are your, our customer’s, responsibility. Shipment to P.O boxes, AFO or FPO addresses are not permitted.

It is important to note that import taxes and additional charges are NOT included in the payment of your order. The destination country’s customs agency may select your shipment for assessment and could charge these duties and taxes. Since customs policies and import duties vary from country to country, it might be a good idea to check with your local customs office before you order.

All packages are shipped from our sales and logistics headquarters in South Korea.
Products are accepted by you no later than the thirtieth (30th) day following delivery of Products unless the parties otherwise agree in writing; after acceptance is deemed completed, you waive any right to reject Products for nonconformity herewith.

All claims of shortages or damages suffered in transit must be submitted directly to ORANGEMONKIE within the Guarantee period stated above. ORANGEMONKIE reserves the right to make partial shipments. ORANGEMONKIE is not bound to deliver any Products for which you have not provided shipping instructions, which include a valid email and phone number where you may be reached. Products may not be returned without the prior written consent of ORANGEMONKIE (Returns & Exchanges Policy) through our Returns form stated above.